Solace Health Online Scheduling
Simplfying digital scheduling process for medicare patients
Simplfying digital scheduling process for medicare patients
Simplfying digital scheduling process for medicare patients
This feature reimagined challenge highlights Solace's dedication to offering Medicare patients seamless access to healthcare through a user-centric redesign of our digital booking process thru website & mobile app. By tackling the usability issues that contribute to a high drop-off rate among elderly patients, we aim to connect healthcare needs with digital accessibility. My design goal is to simplifying the user experience through human-centered design ensures that every interaction is intuitive, clear, and supportive.
This feature reimagined challenge highlights Solace's dedication to offering Medicare patients seamless access to healthcare through a user-centric redesign of our digital booking process thru website & mobile app. By tackling the usability issues that contribute to a high drop-off rate among elderly patients, we aim to connect healthcare needs with digital accessibility. My design goal is to simplifying the user experience through human-centered design ensures that every interaction is intuitive, clear, and supportive.
This feature reimagined challenge highlights Solace's dedication to offering Medicare patients seamless access to healthcare through a user-centric redesign of our digital booking process thru website & mobile app. By tackling the usability issues that contribute to a high drop-off rate among elderly patients, we aim to connect healthcare needs with digital accessibility. My design goal is to simplifying the user experience through human-centered design ensures that every interaction is intuitive, clear, and supportive.
Client
Solace Health (Not Affiliated)
Role
UX Designer (single feature)
Industries
Healthcare & Digital Products
Timeline
Mar 2024
Challenge
Challenge
Challenge
We aim to encourage Medicare patients to schedule online assessments with Solace physicians via our website and the beta version of our app, to determine the appropriate support from health advocates.
We aim to encourage Medicare patients to schedule online assessments with Solace physicians via our website and the beta version of our app, to determine the appropriate support from health advocates.
We aim to encourage Medicare patients to schedule online assessments with Solace physicians via our website and the beta version of our app, to determine the appropriate support from health advocates.
Problem
Problem
Currently, there is a significant 50% drop-off rate on the scheduling page. This high abandonment rate is due to several factors, with confusion around the time/date picker being a major contributor. This indicates a critical need for interface improvements to make the scheduling process more intuitive and user-friendly.
Currently, there is a significant 50% drop-off rate on the scheduling page. This high abandonment rate is due to several factors, with confusion around the time/date picker being a major contributor. This indicates a critical need for interface improvements to make the scheduling process more intuitive and user-friendly.
Current Solution
After analyzing Solace's scheduling interfaces (web & app) targeted at Medicare patients aged 65 and older, who are generally less tech-savvy, I identified several potential sources of confusion.
After analyzing Solace's scheduling interfaces (web & app) targeted at Medicare patients aged 65 and older, who are generally less tech-savvy, I identified several potential sources of confusion.
After analyzing Solace's scheduling interfaces (web & app) targeted at Medicare patients aged 65 and older, who are generally less tech-savvy, I identified several potential sources of confusion.
What can be improved?
What can be improved?
To enhance clarity and increase the completion rate of the scheduling page for Medicare patients, I am focusing on several key improvements for the feature redesign:
Streamline the process by reducing the number of steps required to select a date and time and finalize the meeting.
Offer ongoing support throughout the user journey, such as displaying support phone numbers prominently, to alleviate any anxiety about using the digital platform and reduce the likelihood of errors.
Ensure accessibility by adhering to guidelines on color contrast, text size, and language simplicity, minimizing technical jargon to enhance user comprehension and ease of use.
To enhance clarity and increase the completion rate of the scheduling page for Medicare patients, I am focusing on several key improvements for the feature redesign:
Streamline the process by reducing the number of steps required to select a date and time and finalize the meeting.
Offer ongoing support throughout the user journey, such as displaying support phone numbers prominently, to alleviate any anxiety about using the digital platform and reduce the likelihood of errors.
Ensure accessibility by adhering to guidelines on color contrast, text size, and language simplicity, minimizing technical jargon to enhance user comprehension and ease of use.
